Intermittent Connection loss

Please take a look at my experience and associate thread in fixing a similar problem, in case it helps.

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@michaelvp32 wrote:

Over the past year since I moved into my new house I have had constant internet issues. Connection is 600 mbps but my kids struggle to finish video games and watch shows without a connection interrupted or buffering. I have had at least 10 techs out and had everything changed in the house. The connection will drop for less than a minute at random times and freeze everything and then go back to normal. Zoom calls drop, everything just goes out for seconds and then comes back on.

 

Any suggestions?

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Are these WiFi connections ? If so, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.