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Monday, May 22nd, 2023

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Intermittent connection issues (MB8600 "UCD invalid or channel unusable")

Starting a few months ago, my Motorola MB8600 cable modem seems to have intermittent issues with its connection to Comcast. Usually it lasts a few minutes, and might happen once every few days, but it's pretty bad today, and it's repeatedly happening today. The log lines below from the cable modem appear to correspond to time periods when we experience Internet problems.

13:23:47
Mon May 22 2023
Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
13:34:19
Mon May 22 2023
Critical (3) UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
13:34:19
Mon May 22 2023
Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
13:34:24
Mon May 22 2023
Critical (3) UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
13:34:24
Mon May 22 2023
Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
13:34:25
Mon May 22 2023
Critical (3) UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
13:46:05
Mon May 22 2023
Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;

And here's the connection status information:

   Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 20 567.0 0.8 46.3 0 0
   2 Locked QAM256 13 525.0 -0.1 45.8 0 0
   3 Locked QAM256 14 531.0 0.7 46.4 0 0
   4 Locked QAM256 15 537.0 0.3 46.0 0 0
   5 Locked QAM256 16 543.0 -0.3 45.7 0 0
   6 Locked QAM256 17 549.0 -0.8 45.4 0 0
   7 Locked QAM256 18 555.0 -0.4 45.5 0 0
   8 Locked QAM256 19 561.0 0.7 46.1 0 0
   9 Locked QAM256 21 573.0 0.4 45.9 0 0
   10 Locked QAM256 22 579.0 -0.3 45.5 0 0
   11 Locked QAM256 23 585.0 -0.4 45.2 0 0
   12 Locked QAM256 24 591.0 0.6 45.7 0 0
   13 Locked QAM256 25 597.0 1.2 46.0 0 0
   14 Locked QAM256 26 603.0 1.2 46.1 0 0
   15 Locked QAM256 27 609.0 0.4 45.7 0 0
   16 Locked QAM256 28 615.0 0.2 45.6 0 0
   17 Locked QAM256 29 621.0 0.7 45.8 0 0
   18 Locked QAM256 30 627.0 0.9 45.9 0 0
   19 Locked QAM256 31 633.0 1.0 46.1 0 0
   20 Locked QAM256 32 639.0 1.0 46.0 0 0
   21 Locked QAM256 33 645.0 0.5 45.7 0 0
   22 Locked QAM256 34 651.0 0.3 45.6 0 0
   23 Locked QAM256 35 657.0 0.3 45.5 0 0
   24 Locked QAM256 36 663.0 0.9 46.0 0 0
   25 Locked QAM256 37 669.0 1.4 46.3 23 0
   26 Locked QAM256 38 675.0 0.9 45.4 16 0
   27 Locked QAM256 39 681.0 0.4 45.5 0 0
   28 Locked QAM256 40 687.0 0.4 45.5 0 0
   29 Locked QAM256 41 693.0 0.5 45.8 0 0
   30 Locked QAM256 42 699.0 1.1 45.9 0 0
   31 Locked QAM256 43 705.0 1.5 46.0 0 0
   32 Locked QAM256 44 711.0 1.5 45.9 0 0
   33 Locked OFDM PLC 193 957.0 1.0 45.3 1099967223 6161


   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 17 5120 16.4 47.5
   2 Locked SC-QAM 19 5120 29.2 48.3
   3 Locked SC-QAM 20 5120 35.6 48.3
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