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user_3a0347
20th Anniversary celebration
1st Reply
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Visitor

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29 Messages

Friday, April 21st, 2023 10:55 AM

Closed

Intermittent connection drop

Good morning over the last 2 weeks. I have been seeing intermittent connectivity at my house plus. My brother and I experience the same issue at the same time we both work from home last week. We had 2 maintenance technicians going from tap to tap Checking this signal qualities. It's awesome wasn't returned signal issuing our area. Can you please check and see? Or if I need replace my cable modem can you please reproll a note health check? And also I have Chuck on my modem the greatly appreciated.

Question

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Updated 

2 years ago

128

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user_21a221

Visitor

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2 Messages

2 years ago

Since April 8th we been experiencing a 7-12 minute outages 2-5 times a day. I've asked my neighbors and the report the same. We need someone to look in to this ASAP. My wife and I work from home and its been highly disruptive.

I run a network monitor called Zabbix that shows a historical graph showing this started April 8th.

We are in the North Port FL area off of Haberland BLVD.

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CCBrandon1

Problem Solver

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770 Messages

Hello @user_21a221. As someone who relies on a solid connection for everything, I can understand the concerns when your service is not working as expected. You are in the right place for help. Let's work together to help find a solution. At your leisure send over a direct message to get started. 

 

To send a "Direct Message":

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

0

user_21a221

Visitor

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2 Messages

Brandon,

Thank you Sir. Doing now.

Bill

2 years ago

0

CCBrandon1

Problem Solver

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770 Messages

Yes, I see the DM, thank you! I will pick up the conversation there. 

I no longer work for Comcast.

2 years ago

0

EG

Expert

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110.5K Messages

2 years ago

Wonder how the original poster @user_3a0347 is making out ?

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