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Intermittent Connection and Several Unauthorized Devices on Wifi Network
I have been having issues with my internet going in and out several times during the day. I even resorted to moving my television closer to the router so that I can connect it via ethernet thinking it wifi that was the issue and my connection still drops sporadicly throughout the day. This happens on my laptop and on my iPhone as well which are both connected via Wifi. I've received multiple notifications that new devices have connected to my network but they are not my devices, I don't know if this is related. One of the devices that is not mine says it's connected through MoCa, others say N/A for connection type. I've tried pausing all of the devices that aren't mine because I thought that may have something to do with my internet connection being spotty but I don't think it is and in any case there shouldn't be devices that aren't mine be connected to my network. There is a technician coming out in a few days but I'm not quite sure this is a technician issue because every time my internet drops, I check the app and it says that my connection is fine, and I think that by the time I get to the app to check the status, the connection has come back up.
EG
Expert
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110.1K Messages
1 year ago
Check to see if the MoCA feature in your gateway device is enabled. Perhaps your neighbors are inadvertently connecting to your network / gateway device via that. MoCA (Multimedia Over Coax Alliance) is an alternate hardwired way to connect devices to a home network if ethernet cabling can not be used/run. It uses the existing coax cable wiring instead of ethernet cabling.
If the MoCA feature is enabled, and you do not have a POE (Point Of Entry) MoCA filter installed on the coax line, yours, and your neighbor's gateway devices will be able to connect with each other like one big network.
Disable it if you aren't using it. If you are, install a POE MoCA filter on the input port of the first splitter off of the street coax drop to keep the MoCA signal in your premises and to keep the neighbor's signals out. Your neighbors should also have POE filters installed.
To disable MoCA on your device. First, unplug the coax cable line from the jack on the gateway device. Then go to the gateway login http://10.0.0.1
Default login info is:
Username: admin (all lowercase)
Password: password
Once in you will find the drop-down on the left of the screen that is labeled “Connections”.
Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.
Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device. The best policy is to be sure to use that POE filter ! Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH
Or you may be able to get one for free at your local Comcast / Xfinity store. Or book a tech to come out and install one for you.
If you are not using the MoCA feature on your home network, you can put the POE filter right at the back of your gateway device instead.
(edited)
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XfinityBenny
Official Employee
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790 Messages
1 year ago
@user_eia1f0 We're you able to follow the expert advice from EG, or have a tech onsite to take care of the connection? Let us know, so others can benefit from your experience :).
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