Visitor
•
2 Messages
Intermittent Brief Outages
I am experiencing brief outages multiple times a day. My Surfboard S33 modem flashes green and the restablishes a connection.
My Surfboard S33 modem log shows repetitive T3 and T4 timeouts, MDD message timeouts, and SYNC Timing Synchronization failures. An Xfinity technician has already confirmed the signal inside my house is fine. Perhaps I need this issue to be escalated to a Tier 2/NOC technician to check for upstream noise/impairment on the local node serving my area?
Here is the S33 Cable Modem Event Log from the last time this happened.
[Image Removed: "Personal Information - MAC Address"]
Hopefully that helps. Thank you for any guidance you can provide.




WillieVc
Visitor
•
2 Messages
22 hours ago
Here is the full log:
10:56:29
10:56:45
10:56:53
10:56:53
10:57:14
11:43:52
11:43:57
11:46:24
11:53:52
11:55:20
12:38:12
12:39:41
12:39:43
12:39:44
12:39:44
12:39:46
12:39:47
12:39:49
12:39:49
12:39:50
12:39:52
12:39:52
12:40:00
12:40:00
12:40:00
12:40:01
12:40:04
12:40:13
12:40:13
12:40:13
12:40:19
12:40:20
12:40:26
12:43:49
12:46:38
12:59:51
12:59:53
12:59:58
13:01:12
13:02:02
13:02:04
13:02:05
13:02:09
13:02:13
13:02:20
13:02:20
13:02:20
13:02:21
13:02:25
13:02:34
13:02:34
13:02:34
13:02:34
13:02:35
13:02:41
13:15:52
13:21:21
13:21:26
13:21:29
13:21:31
13:21:35
13:21:36
13:21:41
13:21:42
13:21:42
13:22:08
13:22:42
13:23:03
13:23:04
13:23:07
13:23:07
13:23:07
13:23:08
13:23:08
13:23:17
13:23:17
13:23:17
13:23:19
13:23:22
13:23:31
13:23:31
13:23:31
13:23:32
13:23:33
13:23:39
13:27:31
13:40:23
13:51:31
13:53:44
13:53:50
13:57:35
13:58:43
14:05:29
14:06:21
14:16:54
14:18:53
14:23:15
14:34:17
14:34:45
14:38:20
(edited)
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