Visitor
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3 Messages
Intermitted Internet Drop
Service Drops for about 5 seconds consistently every hour or so. Its always breif but is consistent and annoying. I beleive looking at my modems logs the last time I watched it is Event Type Code: 20 when it drops. I have a large CM-STATUS messages all about channel 193.
This has not become an isuee till a few months ago. Before then we never experienced this but has been going on for almost 4 months+. Before that for about 2 years or so perfect service. No hardware changes as far as router or modem.
Effects all devies on the network.
Please advsie and see logs below as well as connection info. I bolded the code 20.
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Accepted Solution
EG
Expert
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101.6K Messages
1 year ago
@Johnnyvp5050
Please redact all of the CM MAC and the CMTS MAC addresses in your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically. It flagged your post as "Private".
That said. The upstream power is too high and it may be intermittently fluctuating even higher out of spec. The downstream power is on the low / weak side as well. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.
Also check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, etc.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
(edited)
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Johnnyvp5050
Visitor
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3 Messages
1 year ago
I have a Motorolla MB8600 modem and a Netgear R7400 router
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Johnnyvp5050
Visitor
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3 Messages
1 year ago
Here is with more uptime...
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