Hello @user_2ukbyx, thank you for taking the time to leave a post. Sorry to hear you’re dealing with an issue related to an installment plan. We’d be happy to help. Could you please share a bit more detail about what’s going on with the installment plan, so we can better assist you?
I signed up for installment plan to get my service restored on April 3rd. I paid the $50 down payment to start the installment plan and services were restored, but I wake up today on April 5th and my service is disconnected again and the installment plan is not showing on my account. Im not sure what to do. I need help. Thank you
@user_2ukbyx, thank you for providing details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarshante
Official Employee
•
1K Messages
5 hours ago
Hello @user_2ukbyx, thank you for taking the time to leave a post. Sorry to hear you’re dealing with an issue related to an installment plan. We’d be happy to help. Could you please share a bit more detail about what’s going on with the installment plan, so we can better assist you?
2
0
EG
Expert
•
117.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0