Skip to main content
user_zqdlgc
1st Topic

Visitor

 • 

4 Messages

Tuesday, March 31st, 2026 7:15 PM

Closed

Installing New Cable Modem without a Smartphone

Hello Xfinity Forum -

Is there any way to set up a new replacement (i.e. upgrade) cable modem on an existing home system without a smartphone? 

I received an email from Xfinity informing me that I should upgrade my cable modem from my current DOCSIS 3.0 unit to a DOCSIS 3.1 modem.  I would like to be able to install the new modem without having to buy a smartphone to do it.

Question

 • 

Updated 

20 days ago

48

2

0

Oldest First
Selected Oldest First

Accepted Solution

XfinityAbel

Official Employee

 • 

177 Messages

21 days ago

Hello @user_zqdlgc, thanks for taking the time to post on our Xfinity Community Forums. While using the Xfinity App is the fastest and easiest way to activate a new modem, you can always reach out to us here when you are ready to activate, and we will gladly assist!

5

user_zqdlgc

Visitor

 • 

4 Messages

Hello XfinityAbel - Thank you for your response.  It is great to know that I don't have to get a smartphone to activate the modem.

Is there a more direct and timely method of making contact to accomplish the modem activation?  The forum is nice but it took two days to get a response.  I could not go that long waiting for the new modem to be provisioned since we use the internet for financial transactions.

Best Regards

21 days ago

0

XfinityDilary

Official Employee

 • 

3.2K Messages

 

user_zqdlgc. We can help with the activation now if you'd like. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

21 days ago

user_zqdlgc

Visitor

 • 

4 Messages

Hi XfinityDilary - I am engaged in another task right now but I will use your DM method to make contact tomorrow.  Thank you very much. 

Best Regards

21 days ago

0

XfinityDilary

Official Employee

 • 

3.2K Messages

 

user_zqdlgc No problem! Feel free to reach out when you're ready. We'll be waiting. Have a great rest of your day. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

21 days ago

0

user_zqdlgc

Visitor

 • 

4 Messages

All went very well with the modem swap thanks to XfintyAngie at Xfinity Support.  Simple and quick change over with no problems encountered.

Here are the Stats:

Old - Motorola Surfboard Speed Test - DL 94.5 Mbps; UL 39.1 Mbps; La 22ms; PCL IPv4; Host Area IV, IL
New - Netgear CM3000 Speed Test - DL 478.2 Mbps; UL 39.3 Mbps; La 22ms; PCL IPv4; Host Area IV, IL

Best Regards to all who helped!!!

20 days ago

0

XfinityAngie

Official Employee

 • 

2.5K Messages

20 days ago

@user_zqdlgc, Thanks so much for working with me. To answer your question, yes, there is a way to swap out modems without a smartphone. It took just a few minutes, and we were able to get the new modem set up. Thanks again! 

0

0

forum icon

New to the Community?

Start Here