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user_173h3z
1st Topic

3 Messages

Friday, June 7th, 2024 1:24 PM

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Installed my new gateway and now I get lagging when on Teams calls, streaming over my phone and on my Peloton

I upgraded my gateway and now am experiencing intermittent buffering/lagging when on work Teams calls (multiple computers have same issue), when I try to stream something from my phone over home wifi and also on the Peloton.  I ordered a new coaxial cable to see if that might have been the issue but it only slightly improved the issue.  The Xfinity chat bot has no choice for this kind of problem other than it diagnosed my internet and said everything is fine.  

Question

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Updated 

10 months ago

75

1

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XfinityThomasD

Official Employee

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1.2K Messages

11 months ago

 

user_173h3z Thanks for posting in our Community Forums. Sorry to hear that the new gateway is causing some trouble. Since it's been a few days, are you still experiencing issues, or have you found a solution already?

 

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user_173h3z

3 Messages

No solution- the issue is still happening

11 months ago

0

XfinityThomasD

Official Employee

 • 

1.2K Messages

Have you already tried the automated troubleshooting steps through the Xfinity app? That is my go-to first since it will detect and correct the most common issues.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_173h3z

3 Messages

Yes- it was of no help to resolving the issue 

11 months ago

0

XfinityJohnG

Official Employee

 • 

1.6K Messages

That is definitely not what we were hoping to hear there @user_173h3z. If you are still experiencing those issues send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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