Installation

Have had multiple appointments scheduled to have my internet line reinstalled outside and re-buried seeing as the original tech installed it less than an inch underground and it was unearthed. My upload speed is 1.5 mbps!! That is slower than satellite internet! For 2 weeks, no tech has showed up. I call and make another appointment, no call, no text, no email... just no show. To call the customer service line and be told that appointment wasn't valid, was delayed or needed to be rescheduled. For 2 weeks I have worked from home with terrible signal while waiting for xfinity to make it right. I need someone to come re-install this line and re-bury it or I'm ready to just go to AT&T at this point at least they have locations in person I can speak to!