Visitor
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1 Message
Installation Fee
I was told that the installation fee for the internet is $100 since the technician is coming to our home, but under some conditions, it can be refunded, for example, when it is for existing customers. We just moved into the new apartment, and the installation was a mandatory thing for the internet. In this case, we would like to ask for $100 refund is available since it happened after we had already enrolled with Xfinity Home Internet Service.
EG
Expert
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111K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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1.7K Messages
3 days ago
Hello user_ixtuwh thank you so much for taking the time to reach us here via our Xfinity Forums! When an installation is required for a location, this is normally due to the services not being used for some time, or another aspect when professional assistance is needed. In these cases, the $100 installation fee is fully legitimate.
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