Visitor
•
1 Message
Install replacement modem
Install replacement modem without cell or phone access. If I disconnect the current modem I don't have access to follow the installation on my phones
Visitor
•
1 Message
Install replacement modem without cell or phone access. If I disconnect the current modem I don't have access to follow the installation on my phones
XfinityMatthew
Official Employee
•
169 Messages
6 days ago
Hello thoosick , Thanks for reaching out on Xfinity Forums. If you don't have access to the app or website through cell service or internet then we can help activate the modem on our end. To get started with that process please send us a direct message with your full name and the address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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