Visitor
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1 Message
incredibly unreliable internet connection.
This issue is getting more persistent. at least 10-15 times a day my internet will completely drop, every device connected will cease and it's like the modem just decided to restart. I have attempted to contact ACTUAL support to no avail, will I be able to replace the modem supplied by xfinity with a newer version/model of it at any store?
EG
Expert
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112.5K Messages
4 days ago
It may not be a modem problem. It may be a signal / connection quality / line issue. What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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XfinityAdrienne
Official Employee
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1.4K Messages
2 days ago
Good Morning, @user_mpkj0c! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with your Internet services, it certainly is not what we want for our customers. I appreciate you sharing those steps to further dive into the troubleshooting @EG! Have you had a chance to check those signals via the link above and share them here? Can you share with us any troubleshooting steps you have completed?
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