Visitor
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1 Message
Incredibly Slow Service
There is only one place I can put my router in my home and it's resulting in incredibly slow speeds. My router it downstairs while my office is upstairs. Is there at way this can be improved?
Visitor
•
1 Message
There is only one place I can put my router in my home and it's resulting in incredibly slow speeds. My router it downstairs while my office is upstairs. Is there at way this can be improved?
XfinityGabriel
Official Employee
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2.3K Messages
7 hours ago
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user_u1aaq0
Contributor
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30 Messages
7 hours ago
Are you using a Xfinity provided gateway, e.g, the Xb8 or do you have your own equipment? Ethernet cables give the best results, for reliability and speed. If you're using a wifi router, you need to make sure that you're connected to the fastest wifi radio. There are down sides, though. For example, 2.4Ghz channels are limited to 11 and typically crowded. The 5Ghz and 6Ghz bands aren't as crowded, have more available channels to use. Gateways and routers are either dual band (2.4 & 5Ghz) or tri-band (2.4, 5 and 6Ghz). Features like Smart Connect want you to use the same SSID and password for all available bandwidths. This is less than optimal, as the router/gateway will assign a bandwidth and channel that may not be best, for your situation. Check the manual, if it's your equipment, on how to configure the wifi so you don't have all bandwidths on the same SSID and create SSID for each individual bandwidth, as well as a password for each. This way, you can set up your office equipment to use the faster bandwidth and channel. Hope this helps.
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