1 Message
Incredibly slow Internet bandwidth
So download bandwidth from Xfinity where I am in Chicago has gone from bad to worse. The Xfinity speedtest tool clocks in at 17.1 Mbps for downloads (even uploads are a bit faster). I've restarted everything multiple times. Called Xfinity last night and of course was told that everything looks good to my modem and that I should reach out to the modem vendor for support. This is not a modem issue - it is an Xfitnity issue and only got worse after the hour plus outage yesterday in the area.
Traceroutes to Google's DNS are slow. There always seems to be an issue after 24.153.88.109:
traceroute to 8.8.4.4 (8.8.4.4), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 4.567 ms 4.680 ms 3.238 ms
2 * 96.120.28.137 (96.120.28.137) 14.110 ms 17.599 ms
3 po-313-1294-rur202.area4.il.chicago.comcast.net (96.110.167.141) 12.170 ms 15.894 ms 13.319 ms
4 * po-2-rur201.area4.il.chicago.comcast.net (162.151.44.1) 11.918 ms 10.152 ms
5 po-200-xar01.area4.il.chicago.comcast.net (24.153.88.109) 10.494 ms 16.513 ms 17.757 ms
6 * * *
7 be-501-ar01.area4.il.chicago.comcast.net (96.216.150.114) 18.012 ms 16.758 ms
be-502-ar01.area4.il.chicago.comcast.net (96.216.150.118) 14.067 ms
8 c-50-171-101-226.unallocated.comcastbusiness.net (50.171.101.226) 16.430 ms
c-50-171-101-230.unallocated.comcastbusiness.net (50.171.101.230) 19.668 ms
c-50-171-101-226.unallocated.comcastbusiness.net (50.171.101.226) 17.304 ms
9 * * *
10 dns.google (8.8.4.4) 15.944 ms 17.529 ms 19.573 ms
Here is the traceroute just trying to get to comcast.net:
traceroute to comcast.net (96.99.227.0), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 4.718 ms 4.178 ms 6.990 ms
2 96.120.28.137 (96.120.28.137) 18.031 ms 15.908 ms 22.134 ms
3 po-313-1294-rur202.area4.il.chicago.comcast.net (96.110.167.141) 13.061 ms 15.263 ms 14.020 ms
4 po-2-rur201.area4.il.chicago.comcast.net (162.151.44.1) 15.658 ms 11.297 ms 14.763 ms
5 po-200-xar01.area4.il.chicago.comcast.net (24.153.88.109) 15.328 ms 9.874 ms 19.826 ms
6 be-314-arsc1.area4.il.chicago.comcast.net (96.108.34.137) 28.828 ms * *
7 be-502-ar01.area4.il.chicago.comcast.net (96.216.150.118) 14.288 ms
be-501-ar01.area4.il.chicago.comcast.net (96.216.150.114) 12.816 ms 13.966 ms
8 be-32211-cs21.350ecermak.il.ibone.comcast.net (96.110.40.49) 17.602 ms
be-32231-cs23.350ecermak.il.ibone.comcast.net (96.110.40.57) 21.858 ms
be-32221-cs22.350ecermak.il.ibone.comcast.net (96.110.40.53) 16.310 ms
9 ae31-0-ar01-d.ashburn.va.ndcasbn.comcast.net (68.86.93.210) 31.607 ms *
ae31-0-ar02-d.ashburn.va.ndcasbn.comcast.net (68.86.93.178) 51.814 ms
10 et-3-36-1-sas04-d.ashburn.va.ndcasbn.comcast.net (96.108.75.118) 29.392 ms
et-3-36-1-sas02-d.ashburn.va.ndcasbn.comcast.net (96.108.75.102) 35.983 ms
et-4-36-1-sas03-d.ashburn.va.ndcasbn.comcast.net (96.108.75.122) 28.562 ms
11 et-0-0-59-1-ss09b-d.ashburn.va.ndcasbn.comcast.net (96.108.96.6) 44.140 ms
et-0-0-71-1-ss09b-d.ashburn.va.ndcasbn.comcast.net (162.151.179.166) 34.476 ms 46.584 ms
12 * * *
13 * * *
14 * * *
15 * * *
This is not a local issue. Hard to guess if it is a larger routing issue from Comcast or something else, but this is not something that I need a tech sent to my home to resolve.
XfinityWilliam
Official Employee
•
1.3K Messages
1 year ago
Hello @user_1bp915. I understand that you are having issues with your internet speeds. I can understand how frustrating that can be. We would be more than happy to take a clsoer look at your internet and see if we find any issues. Please send us a direct message with your full name and full service address.
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user_smrz1x
2 Messages
1 year ago
I have similar issue and my traceroute goes through be-314-arsc1.area4.il.chicago.comcast.net (96.108.34.137) same as this post:Packet Loss on a Specific Node in the Chicago Area | Xfinity Community Forum
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