2 Messages
Incredibly Inconsistent Internet
Ever since starting my new xfinity service I've had incredibly inconsistent internet for all of my devices. Even after going through the setup and checking over multiple methods of fixing the problem it persists. My desktop is constantly asking to 'log in to a network' only to open up a window declaring 'this device is paused' when it definitely is not on my app. Even my alternative devices are having issues, from a laptop, our phones, and even the Nintendo Switch. Nothing will keep a stable connection on the device.
I have tried restarting, tried changing settings on devices, but the issue appears to be the internet connection. Something about xfinity is preventing full internet access to all of my devices, and regularly disconnects me with no explanation. I have found absolutely nothing helpful online, outside of a few basic setting changes. It has become enough of an issue this past week that this is my last attempt before I either begin to call for in-person tech support, or just cancel my subscription and find another provider.
flatlander3
Problem Solver
•
1.5K Messages
2 years ago
Using Xfinity rental equipment? Something quick to check before going down the rabbit hole of diagnosing connector/cable/splitter or neighborhood issues:
You may have an MoCA and a security problem and it's worth looking into. It's Ethernet over coax. Xfinity's implementation has no security (MoCA 2.0). Your devices may be connecting to your neighbor's gateway if you are in a close neighbor situation (apartment/townhouse). You would see that manifest in "devices paused" -- your neighbor saw your device and paused it in THEIR app. Or slow download/inconsistent internet connection. Or devices not showing up in YOUR phone app even though they have internet service. Or devices you don't recognize connecting to your gateway in the phone app.
In that case, try logging into the management interface on your gateway at http://10.0.0.1 username/password == admin/password unless you changed it. Verify the MAC address on the admin page with your IP address matches the sticker on the bottom of your gateway. If it does, disable MoCA for a test. See if everything works fine then. If the MAC address you see on the admin page does not match the sticker on the bottom of the gateway, you've unintentionally connected to your neighbors gateway so disabling MoCA just screws up their service. Don't do that. Fix it instead.
For a permanent solution, try an MoCA PoE filter (point of entry filter). It blocks the higher frequency MoCA uses and will block your devices from leaking data out, and also block your neighbor's devices from getting in. People do report MoCA turns itself back on on Xfinity gear sometimes.
If you have no MoCA devices yourself, like a coax connected cable tv box, you can screw it inline right to the back of your gateway. If you do have coax connected devices, like a coax connected TV cable box, it should go on the coax where your service enters your residence BEFORE the 1st splitter that connects the jacks together in your residence. Typically, outside in a box on screwed to your house where the cable line comes in or in an equipment closet in an apartment situation. You are trying to isolate your coax jacks from the rest of the world.
They're around $10 on Amazon, or you can order one online (at Walmart's site) and have it delivered to a Walmart in a day usually. You can also get one at an Xfinity store if there is one by you, it might be free there according to some. Search for "MoCA PoE filter" to find one.
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