drewguitar's profile

Frequent Visitor

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10 Messages

Tue, Jun 21, 2022 1:08 PM

Increase upload speed?

Hello,

Currently our household has the Gigabyte internet plan which shows 1200 Mbps download and 35Mbps upload.  What are options for increasing the upload speed?  With internet based calling and video conferencing, the 35Mbps just isn't cutting it anymore.  

I glanced at the website but didn't see any plan options that look like that would fit - please help?

Drew

Accepted Solution

andyross

Gold Problem Solver

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7.4K Messages

3 m ago

As noted, 35Mbit is the maximum you can get with standard residential service. There is some fiber available in EXTREMELY few areas, but it is obscenely expensive (hundreds of dollars/month). I have read of a Gigabit X2 becoming available with a 100Mbit upload. It may only be in areas where Comcast may start enabling mid-split, which allows more bandwidth for upload speeds.

https://www.dslreports.com/forum/r33431561-Plan-Gigabit-X2-launch

EG

Expert

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95.7K Messages

3 m ago

That's the fastest that they currently offer on their DOCSIS coax cable system. 

They do offer a 3 gigabit (with symmetrical speeds) FTTH (Fiber To The Home) service in some areas. It's named "Gigabit Pro".

Visitor

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1 Message

3 m ago

I, too, would like to know if there's any update that can be shared with regards to an eventual upload speed increase.

Official Employee

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348 Messages

At this time, we can certainly check the area in which you reside to see the maximum upload speed available! We do our very best to provide communications for any new updates or releases via our website, emails and things of that nature. If you'd like to send a direct message our way with your first and last name, and full-service address, we'd love to take a look here for ya!
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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drewguitar

Frequent Visitor

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10 Messages

3 m ago

Thanks all.  If anyone from Comcast sees this - it would be great to have a notification system for when / if the Gigabit X2 launches in a user's area.  I would be very interested in upgrading my plan for faster speeds... 

Official Employee

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468 Messages

Thank you for reaching out and the interest in upgrading your speeds, @drewguitar.

 Our areas are constantly updating and changing especially with all the new technology. I would suggest reaching out, right here, every month or 2, to see if the area is launching the GigabitPro speeds for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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