1 Message
Incorrect wifi password issue
My devices cannot connect because the error says incorrect password even though I know it's correct. How do I fix??
1 Message
My devices cannot connect because the error says incorrect password even though I know it's correct. How do I fix??
XfinityVianney
Official Employee
•
2.2K Messages
1 year ago
Hi, @user_kgxgya. Thank you for reaching out and creating a new post. I hope your day is going well besides the current hiccups. I see your devices are stating your password is incorrect. I'm sure that has been very confusing, but we'll do our best to help.
Did you recently update your password, or did this happen despite any changes on your end? To be safe, have you tried resetting your password once again? Are you currently using a Xfinity Gateway or do you have your modem?
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