Incorrect provisioning

When I did my self-install with the help of a phone representative, my modem was incorrectly listed on my account. It should be Arris Sb8200, not SB 8300. This mismatch seems to be causing issues with my connection/speed, but could be unrelated. I am not getting anywhere near the gigabit speeds that I am subscribed to; getting about 250 mbps download.

Can someone help me correct this please? @ComcastMorgan @ComcastAlly

Thanks

Responses

Accepted Solution

EG

Expert

•

86.6K Messages

1 y ago

Well that would show that the speed provisioning is correct. See if anything here applies;

https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/m-p/3310454#M316654

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EG

Expert

•

86.6K Messages

1 y ago

What are you getting for the upload speed ?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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T_truong

New Poster

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2 Messages

1 y ago

I'm getting over 40 Mbps upload

0

Your Home Network

T_truong

Incorrect provisioning

Responses

EG

EG

T_truong

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