New Poster
•
2 Messages
Incorrect provisioning
When I did my self-install with the help of a phone representative, my modem was incorrectly listed on my account. It should be Arris Sb8200, not SB 8300. This mismatch seems to be causing issues with my connection/speed, but could be unrelated. I am not getting anywhere near the gigabit speeds that I am subscribed to; getting about 250 mbps download.
Can someone help me correct this please? @ComcastMorgan @ComcastAlly
Thanks
Accepted Solution
EG
Expert
•
111.5K Messages
5 years ago
Well that would show that the speed provisioning is correct. See if anything here applies;
https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/m-p/3310454#M316654
0
EG
Expert
•
111.5K Messages
5 years ago
What are you getting for the upload speed ?
0
0
T_truong
New Poster
•
2 Messages
5 years ago
0
0