T_truong's profile

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2 Messages

Wednesday, March 11th, 2020 12:00 AM

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Incorrect provisioning

When I did my self-install with the help of a phone representative, my modem was incorrectly listed on my account. It should be Arris Sb8200, not SB 8300. This mismatch seems to be causing issues with my connection/speed, but could be unrelated. I am not getting anywhere near the gigabit speeds that I am subscribed to; getting about 250 mbps download.

 

Can someone help me correct this please? @ComcastMorgan @ComcastAlly

 

 

Thanks

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Accepted Solution

Expert

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111.5K Messages

5 years ago

Well that would show that the speed provisioning is correct. See if anything here applies;

 

https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/m-p/3310454#M316654

Expert

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111.5K Messages

5 years ago

What are you getting for the upload speed ?

New Poster

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2 Messages

5 years ago

I'm getting over 40 Mbps upload
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