1 Message
Incorrect Password
Starting yesterday, none of my devices are connecting to the WiFi. iPhone, iPad and laptop are all saying “incorrect password” but the password has been stored on all my devices for months with no iPhone I checked the account settings in my Xfinity account and everything is accurate. What’s going on and how do I fix it?
chipdipson
Visitor
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1 Message
1 year ago
To tag on in case this is widespread, I'm having the exact same problem as of today. All of a sudden none of our devices can connect to the WiFi. iOS devices say "incorrect password" and reentering the correct one doesn't work, nor does "forgetting" the network and reconnecting. Non-iOS devices error out when trying to connect to the WiFi.
Our internet does work for the devices connected by ethernet cable to the router (XB7-T), just not WiFi. I've hard reset everything. We have three xFi Pods, all of which I've reset and now are all unplugged with no effect. Thanks for your help!
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XfinityKrista
Official Employee
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1.5K Messages
1 year ago
Hello @user_ytskod, thank you for taking the time to reach out on social media. I understand your concern with the WiFi, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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Rgolfher2
Visitor
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1 Message
10 months ago
Me, too. This started yesterday. iPhone is connected but my iPad will not connect. It says incorrect password.
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EG
Expert
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110K Messages
10 months ago
@Rgolfher2
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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