Incorrect May 2026 bill - sudden increase to $95.58 without notification + unauthorized router rental charge

Incorrect May 2026 bill — sudden increase to $95.58 without notification + unauthorized router rental charge

Hello,

This month you charged my account $95.58, although I have been paying around $40 per month for a long time.

I need a clear explanation for the following:

Why did my bill suddenly increase from ~$40 to $95.58?

Why was I not notified in advance about this tariff increase?

Why have you suddenly started charging me $15 for Internet Equipment / router rental when I bought my own modem and router a long time ago? This charge did not exist recently and has never been on my previous bills.

Please provide a full detailed breakdown of the $95.58 charge.

The standard chatbot response did not address these concerns. I request an immediate review by the executive team, full correction of the bill, and removal of the unauthorized equipment rental fee.

I can provide my account details privately if needed.

Thank you, Svit....