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Saturday, November 9th, 2024 5:21 PM

Incorrect IP address

After recent Comcast work in the neighborhood I lost access to local channels on Sling TV, apparently because they are getting an incorrect IP address that shows me in different metropolitan area. Sling says Comcast has to fix it. I spoke with Comcast Internet Essentials; they showed me how to find my correct IP address on my laptop but did nothing to fix the problem with the wrong address being out there. How can this be fixed?

Expert

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107K Messages

3 days ago

You likely recently received a new / different WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else that lived in that other area. 


Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a back-burner thing to get corrected. The only thing that you can do is to report it. You can try this;


https://www.maxmind.com/en/geoip-location-correction 


https://support.google.com/websearch/contact/ip/ 


https://ipinfo.io/corrections 


https://www.whatismyip.com/ip-address-geolocation-incorrect/ 


https://ipregistry.co/data-corrections 


Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.


You can also try this;


If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.

And you could also try using a VPN service but it's a crapshoot on what IP / endpoint geolocation will be presented to their servers. Good luck !

(edited)

Official Employee

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1.1K Messages

1 day ago

@user_yl4w9t  The information provided by EG is correct. Have you had tie to review those links or call sling back and open a ticket with them?

2 Messages

I spoke with Sling several times, and each time the result was the problem was coming from Comcast. I have not tried reviewing the links. I don'

t have the time or temperment for that. I canceled Sling, signed up with YouTube TV, no problems.

Official Employee

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1.7K Messages

Gotcha, thank you for letting us know that you cancelled Sling and signed up with YouTube no problems @user_yl4w9t. Do you have any other questions or concerns our team can help with?

 

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