Incorrect information given to me about past due amount

On 11/04/2026 your chat agent Kanchan explicitly told me the minimum to resume service was $136.82. I agreed to pay it, but then the agent immediately changed the story and tried to get me to pay the full $318.11. I have the $136.82 ready today. Please explain why I was told this amount if it won't actually restore my service, and tell me exactly what I need to do to get my Wi-Fi back on with the $136.82 I have."