Incorrect configuration file

I have the Arris S33v3 currently installed with Gigabit internet,,the event log shows there is a incorrect configuration file along with multiple RNG-RSP CCAP Commanded Power ,,,,,,,,issues as well. In reading several other posts on this forum it seems to be a problem , the S33v3 needs the correct file so it actually knows what to do. Rebooting it does zero, the entries are still there. Would it be asking too much to have Xfinity correct this or do I have to escalate it to a higher authority to get things fixed right.