Visitor
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1 Message
Inconsistent responses and time out
I have used MacBooks, iPads and iPhones with my xfinity internet service for years and overall everything is good. In the past six months or so, I have begun having more and more frequent "failed to load" and "timed out" messages from all kinds of sites (IMDB, SyFy, cooking .com, even Home Depot and Lowe's. There seems to be no pattern as to when this might happen and it has happened on all devices at various times. I have run all the speed tests offered via Xfinity and a couple of others as well. WiFi connectivity seems stable with a few areas of 3 bar strength in my home, but that is also not associated with the problem. I have not received any warnings,, but is there some kind of security setting that could be leading to this problem(which is getting more common)
"help me, help me"
The Fly, 1958
Responses
ComcastMartinR
Official Employee
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266 Messages
1 m ago
Hello, @boogieman222! Thank you for reaching out to us over our Community Forums. I do apologize you are having connection related issues with your in home Internet service. Here is a link to a great article that has some great ideas for troubleshooting your internet, and Wi-Fi connections in the home.
https://comca.st/3w9j8zb
If you are still having a concern after reviewing that article, please let us know! We can check your signal levels to the area, to your home, and Gateway/modem. Just send us a direct message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.
Thank you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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EG
Expert
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87.1K Messages
1 m ago
@boogieman222
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.
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