Regular Visitor
•
7 Messages
Inconsistent internet speeds, low SNR, high uncorrectables. Worth having someone come out?
My internet connection is pretty solid, but I do notice a fluctuation in the download speeds I get. I subscribe to 1000mbps down but what I actually get will vary significantly from 20mpbs to 800mpbs. When I check my modem stats I have huge numbers of uncorrectables and some low SNRs. All of the automated tests Xfinity online says everything is good, but I am still a little concerned. Is this worth trying to get someone out to look at?
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 28 | Locked | QAM256 | 591000000 Hz | 0 dBmV | 33 dB | 1014151 | 485344 |
| 13 | Locked | QAM256 | 501000000 Hz | 1 dBmV | 28 dB | 563199985 | 1752466276 |
| 14 | Locked | QAM256 | 507000000 Hz | 0 dBmV | 31 dB | 221629655 | 1067045 |
| 15 | Locked | QAM256 | 513000000 Hz | 0 dBmV | 38 dB | 1125050 | 557946 |
| 16 | Locked | QAM256 | 519000000 Hz | 0 dBmV | 31 dB | 124258939 | 59018913 |
| 17 | Locked | QAM256 | 525000000 Hz | 0 dBmV | 33 dB | 3349890 | 811689 |
| 18 | Locked | QAM256 | 531000000 Hz | 0 dBmV | 41 dB | 972621 | 496318 |
| 19 | Locked | QAM256 | 537000000 Hz | 0 dBmV | 38 dB | 971546 | 501699 |
| 20 | Locked | QAM256 | 543000000 Hz | 0 dBmV | 29 dB | 2803590440 | 731694993 |
| 21 | Locked | QAM256 | 549000000 Hz | 0 dBmV | 36 dB | 1191453 | 595130 |
| 22 | Locked | QAM256 | 555000000 Hz | 0 dBmV | 40 dB | 814772 | 418405 |
| 23 | Locked | QAM256 | 561000000 Hz | 0 dBmV | 41 dB | 791161 | 386423 |
| 24 | Locked | QAM256 | 567000000 Hz | 1 dBmV | 42 dB | 805782 | 407477 |
| 25 | Locked | QAM256 | 573000000 Hz | 0 dBmV | 29 dB | 2057963 | 535719 |
| 26 | Locked | QAM256 | 579000000 Hz | 0 dBmV | 32 dB | 963408 | 446171 |
| 27 | Locked | QAM256 | 585000000 Hz | 1 dBmV | 38 dB | 791648 | 410418 |
| 29 | Locked | QAM256 | 597000000 Hz | 0 dBmV | 36 dB | 780035 | 395853 |
| 30 | Locked | QAM256 | 603000000 Hz | 0 dBmV | 37 dB | 741895 | 397071 |
| 31 | Locked | QAM256 | 609000000 Hz | 0 dBmV | 42 dB | 684436 | 367325 |
| 32 | Locked | QAM256 | 615000000 Hz | 0 dBmV | 42 dB | 701569 | 376580 |
| 33 | Locked | QAM256 | 621000000 Hz | 0 dBmV | 38 dB | 344959047 | 124062846 |
| 34 | Locked | QAM256 | 627000000 Hz | 0 dBmV | 36 dB | 3012527307 | 3553884453 |
| 35 | Locked | QAM256 | 633000000 Hz | 0 dBmV | 39 dB | 13708896 | 1138767 |
| 36 | Locked | QAM256 | 639000000 Hz | 0 dBmV | 30 dB | 466897809 | 223012108 |
| 37 | Locked | QAM256 | 645000000 Hz | 0 dBmV | 31 dB | 302531364 | 107896987 |
| 38 | Locked | QAM256 | 651000000 Hz | 0 dBmV | 42 dB | 596464 | 306405 |
| 39 | Locked | QAM256 | 657000000 Hz | 0 dBmV | 42 dB | 586935 | 318727 |
| 40 | Locked | QAM256 | 663000000 Hz | 1 dBmV | 42 dB | 590021 | 300181 |
| 41 | Locked | QAM256 | 669000000 Hz | 1 dBmV | 42 dB | 587850 | 331131 |
| 42 | Locked | QAM256 | 675000000 Hz | 0 dBmV | 41 dB | 542054 | 308664 |
| 43 | Locked | QAM256 | 681000000 Hz | 0 dBmV | 42 dB | 546811 | 293191 |
| 44 | Locked | QAM256 | 687000000 Hz | 1 dBmV | 42 dB | 537202 | 294517 |
| 193 | Locked | OFDM PLC | 722000000 Hz | 1 dBmV | 38 dB | 442570275 | 1066774 |
Edit: Also wanted to add I am seeing multiple MDD timeouts
| 7/12/2023 13:38:20 |
5 | MDD message timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1; |
| 7/12/2023 13:38:21 |
6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1; |
| 7/12/2023 13:39:32 |
6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1; |
| 7/12/2023 13:40:22 |
5 | MDD message timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1; |
| 7/12/2023 13:40:23 |
6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1; |
| 7/12/2023 13:40:32 |
3 | Successful LAN WebGUI login from xx:xx:xx:xx on 23/12/07 at 1:40 PM. |
| 7/12/2023 13:40:40 |
5 | MDD message timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1; |
No Responses!