Inconsistent internet speed, dropping connection, and packet loss after neighborhood "upgrade"

Hello @beadspider, thank you for taking the time to reach out on social media.  I understand your concern with the connection, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@beadspider @XfinityKrista 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I've been doing some digging for months now and I feel like most people have been having issues with Xfinity after a neighborhood upgrade. I'm wondering if this is the issue, maybe faulty hardware on their side? It just feels like a lot of people have been complaining about the "neighborhood upgrade" lately.

None of you are alone. I live in St Paul and all over my area we have the new white nodes with fiber running to them and fiber running into our amps etc. But I have the slow speeds days where the internet connection drops then reconnects.