Visitor
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2 Messages
Inconsistent Download Speeds Which are Much Lower Than Plan Calls For
I own my cable modem and WiFi router. Both are rated for speeds up to 1000 Mbps. My Xfinity plan calls for a download speed of 1000 Mbps and an upload speed of 20 Mbps. Up until about a month ago, I generally had download speeds of between 300 and 450 Mbps even during peak usage hours. At that time, Xfinity spent two days doing something to the system on our court. After that, our download speeds abruptly dropped to between 40-60 Mbps on average, sometimes going as low as 6-8 Mbps or cutting out completely. On rare occasions, we will get download speeds of nearly 800 Mbps lasting an hour or more. At first I thought and hoped that it was just a problem with the repair work or whatever they did and that it would soon sort itself out but it hasn't.
I have checked and rechecked all connections. My WiFi router is a Netgear Nighthawk Model RAX54 and is about a year old. Its firmware is up to date. My cable modem is a Linksys Model CM3024 and is a couple of years old. I have rebooted both several times but no real changes to the low and inconsistent.
In the decades which we have been Comcast/Xfinity customers, we have never experienced any significant problems until now. To say it's gotten more than a wee bit frustrating would be an understatement especially when trying to watch streaming fare.
BruceW
Gold Problem Solver
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26K Messages
7 months ago
Comcast does not approve the CM3024 for Gigabit Internet service. They rate it for wired download speeds "Up to 874 Mbps". Using devices on Internet speed tiers for which they are not approved tends to produce unexpected results, often speeds well below the ones you are paying for. See the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.03.14%20Full%20List%20of%20Compatible%20Devices.pdf).
Edit: to correct link
Realize that although Comcast calls some devices "Approved" and some "Recommended", for all but a few devices those designations only mean "approved/recommended for use with their Internet service", and not necessarily "approved for your Internet plan". Comcast could make all of this much clearer, but they have chosen not to do so.
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Army9thID
Visitor
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2 Messages
7 months ago
Just to make sure I understand, buying a new "recommended" 1Gb+ modem should resolve the low, inconsistent download speed issues I'm having. Also, I did forget to mention that as far as upload speed, I'm getting what I'm supposed to have.
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user_oh4g2b
2 Messages
5 months ago
I have a very similar situation-similar Netgear equipment and same xfinity tier. My speeds were only close to what they were supposed to be when we moved to our new place last September. No changes to any equipment, but internet terrible. Speedtest shows….68.3 download speed today. I would attach a screenshot of all tests throughout the months if I could. Range for download speeds have been 27-91.4 since December. Calling for troubleshooting has been completely ineffective.
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