Army9thID's profile

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2 Messages

Friday, April 19th, 2024 12:49 AM

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Inconsistent Download Speeds Which are Much Lower Than Plan Calls For

I own my cable modem and WiFi router. Both are rated for speeds up to 1000 Mbps. My Xfinity plan calls for a download speed of 1000 Mbps and an upload speed of 20 Mbps. Up until about a month ago, I generally had download speeds of between 300 and 450 Mbps even during peak usage hours. At that time, Xfinity spent two days doing something to the system on our court. After that, our download speeds abruptly dropped to between 40-60 Mbps on average, sometimes going as low as 6-8 Mbps or cutting out completely. On rare occasions, we will get download speeds of nearly 800 Mbps lasting an hour or more. At first I thought and hoped that it was just a problem with the repair work or whatever they did and that it would soon sort itself out but it hasn't.

I have checked and rechecked all connections. My WiFi router is a Netgear Nighthawk Model RAX54 and is about a year old. Its firmware is up to date. My cable modem is a Linksys Model CM3024 and is a couple of years old. I have rebooted both several times but no real changes to the low and inconsistent.

In the decades which we have been Comcast/Xfinity customers, we have never experienced any significant problems until now. To say it's gotten more than a wee bit frustrating would be an understatement especially when trying to watch streaming fare.

Gold Problem Solver

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26K Messages

7 months ago

... My Xfinity plan calls for a download speed of 1000 Mbps ...  Linksys Model CM3024 ...

Comcast does not approve the CM3024 for Gigabit Internet service. They rate it for wired download speeds "Up to 874 Mbps".  Using devices on Internet speed tiers for which they are not approved tends to produce unexpected results, often speeds well below the ones you are paying for. See the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.03.14%20Full%20List%20of%20Compatible%20Devices.pdf).

Edit: to correct link

Realize that although Comcast calls some devices "Approved" and some "Recommended", for all but a few devices those designations only mean "approved/recommended for use with their Internet service", and not necessarily "approved for your Internet plan". Comcast could make all of this much clearer, but they have chosen not to do so.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Visitor

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2 Messages

7 months ago

Just to make sure I understand, buying a new "recommended" 1Gb+ modem should resolve the low, inconsistent download speed issues I'm having. Also, I did forget to mention that as far as upload speed, I'm getting what I'm supposed to have.

Official Employee

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1K Messages

 

Army9thID This isn't the experience we want any customer to have, and we are here to help. Since you have done some troubleshooting on your end already, my team can look into it closer on our end for you.  To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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2 Messages

5 months ago

I have a very similar situation-similar Netgear equipment and same xfinity tier. My speeds were only close to what they were supposed to be when we moved to our new place last September. No changes to any equipment, but internet terrible. Speedtest shows….68.3 download speed today. I would attach a screenshot of all tests throughout the months if I could.  Range for download speeds have been 27-91.4 since December.  Calling for troubleshooting has been completely ineffective. 

Visitor

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3 Messages

@user_oh4g2b​ The really don't care, when i got my 2000mbps it was getting close to that using their speed test.  When you call asking why this i happening.   They give you think well at least your getting 1000mbps.  i've been going back and forth with them for 3 weeks.  To the point where they kept bugging me to rent their router so i can save 5 bucks.  But, after 40 mins, i told the guy i'll rent your modem if you get me at $100 month with unlimited.  He didn't budge, until he kept bugging me.  The funny thing about it is that he couldn't get my internet to work.  Makes me wonder if they have the power to block your modem from being used

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