So we have been having trouble for a while now it recently got worse so we called Xfinity and got a new router. It got a little better but not much. It currently goes out about once a day, we restart it but it's not that. You can restart it multiple times and it won't connect, it seems more like the general connection is cutting out. After the new box didn't help we called them to send a guy out and we're not sure if they did, they said the guy would come on the outside first and try to fix it and if that didn't work he would come inside. There was no note and our problem is inconsistency, it could have worked while he was here. The connection is sometimes out, sometimes 0.45mbps (DL), and sometimes 30mbps. What do we do? Having someone come out is the farthest option Xfinity gives us.
Background Info if it helps:
Xfinity says there is no outage but it also thinks we're on the north side when we're right on the edge and it says our neighbor is on the south side, I doubt they ran a connection for each side down our street.
The only thing that has changed other than the box is that we have slowly gotten more "Alexa"'s but we only have like 15 devices according to xfi. I was thinking maybe it has something to do with 4g being a single ping system but I would assume even a home grade device could support that consistently.
Ping is never higher than 38ms.
Until very recently I had an ethernet connection.
I use Ookla and generally upload doesn't get very low even when download dips to 0.24mbps the upload was 2.59mbps.
Ookla does save tests if that helps.
Connection to the router is never the problem.