Impossible to talk to a person

I see in multiple other threads, and not of it works.

I've called dozens of times over the last 3 days and all the automated system does is say "you modem is rebooting", please call back in 10 minutes. I can't open tickets, I can't talk to anyone. I've unplugged and plugged it back in a dozed times and have to work out of a coffee shop. Why is it so hard to get help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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XfinityThomasA

Official Employee

•

2.7K Messages

10 days ago

user_jm25 - Thank you for joining us here on the Xfinity Forums. As a quick reminder you can find the right help and support you need and contact us here. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here. Let's continue in Direct message.

- XfinityThomasA

(edited)

user_jm25

Visitor

•

2 Messages

So when looking for help, we are to disregard every other post that says to send a message to you for help? What is the point of this then? Your auto link to contact us HERE does nothing. It pushes us to a chat bot that literally hangs up on us and offers no opportunity to actually get help. This is all pretty much worthless. Thank you for nothing, my "modem appears to be rebooting, please call back later" lasted over 3 days and this is what the response is. LAME.

10 days ago

XfinityThomasA

Official Employee

•

2.7K Messages

user_jm25 - We understand how important it is for you to enjoy a reliable and seamless Xfinity Internet experience, and we're here to help you get the most out of your service. If you're having trouble with your internet or WiFi connection, you've come to the right place.

Here are some steps you can try:

- Check for Service Interruptions
Visit the Support page to see if there’s a reported outage in your area.

- Use the Xfinity App for Troubleshooting
If no interruptions are reported, open the Xfinity app to run a quick diagnostic. It’s a helpful tool for identifying and resolving common issues.

- Verify Your Account Status
Make sure your account is current on payments by checking the Manage Billing section in the Xfinity app or the Billing tab on xfinity.com. You may need to sign in with your Xfinity ID and password.

- Test Multiple Devices
Try connecting with more than one device to determine if the issue is isolated or affecting your entire network.

Device-Specific Issues
- If only one device is affected, restarting it or updating its network settings often resolves the problem.

Check Apps and Websites
Try accessing different apps or websites. If the issue is limited to one, it’s likely not related to your router or gateway.

WiFi Settings
Ensure WiFi is turned on and that your device is connected to your in-home network—not an Xfinity hotspot like “xfinitywifi” or “XFINITY.”

- Network Name and Password
If you’ve recently changed your WiFi name or password, update your device settings accordingly.

- Cable Connections
Confirm that all cables are securely connected, especially the coaxial cable between your modem/gateway and the wall outlet.

- WiFi Coverage
Make sure you're within range of your gateway or router. If certain areas in your home have weak signals and you rent an Xfinity Gateway, consider using WiFi Boost Pods to extend coverage.

- Using Your Own Equipment

If you use your own router with a gateway, enable bridge mode on the gateway.
If you use your own modem, check its compatibility with Xfinity Internet.
Try power cycling your modem/gateway by unplugging it for one minute and plugging it back in.

We’re here to support you every step of the way. If you need more help, don’t hesitate to reach out, we’re always happy to assist!

(edited)

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10 days ago

Your Home Network

user_jm25

Impossible to talk to a person

XfinityThomasA

user_jm25

XfinityThomasA

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