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zajdw
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Wednesday, December 18th, 2024 7:48 PM

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I'm trying to block YouTube for all the devices on my network, but it's not working

I'm trying to block YouTube for all the devices on my network, but it's not working. I've put in "https://www.youtube.com", enabled parental control, and made sure that all the devices are trusted=NO. But YouTube still comes up every time, ever after rebooting the device.

It's very important that I get this fixed, can someone please advise?

Question

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Updated 

16 days ago

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MikeB39A

Problem Solver

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669 Messages

4 months ago

This way used to work, not sure if it still does but might be worth a try:

Most modern routers allow you to block specific websites. Here’s how you can do it:

  • Access your router’s admin panel:
  • Open a web browser and enter your router's IP address (commonly 192.168.1.1 or 192.168.0.1).
  • Log in with your admin credentials.
  • Find the website blocking section:
  • Look for options like "Access Restrictions," "Parental Controls," or "Website Blocking."
  • Add YouTube to the block list:
  • Enter www.youtube.com and youtube.com in the block list.
  • Save your changes and restart your router if necessary.

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zajdw

4 Messages

Thanks for the response. But that is basically what I am doing (note that I am using 10.0.0.1), and it isn't working at all.

I'm not sure the model of my router, but it is a tall white thing I am renting from Xfinity and the network name on the back begins with "XFSETUP". 

(edited)

4 months ago

0

hopefully_blocking_youtube

2 Messages

@zajdw​ so the default user/pw is 'admin', and 'password'

16 days ago

0

EG

Expert

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110K Messages

4 months ago

@zajdw 

Is this a Comcast rented gateway device ?

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EG

Expert

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110K Messages

4 months ago

You didn't answer but it sounds like you are using a Comcast rented device, and the correct access address is http://10.0.0.1 The only thing now is that a recent firmware update may have blocked out the settings because they now want you to use the Xfinity App to access the admin settings instead.

(edited)

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zajdw

4 Messages

Sorry for the delay in response, was busy. Everything I have says "Xfinity" on it, so I'm not sure if it's also called "Comcast" for some reason. My plan is called "Xfinity plan" (Internet and TV).

The settings are not blocked out, as I mentioned I was able to change the settings. The problem is that the filtering/blocking doesn't work as desired.

Can you clarify what you mean by "XFinity app"? I am using the iOS Xfinity App (that's how I set it up), but there is apparently no option to configure parental controls there.

4 months ago

0

EG

Expert

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110K Messages

4 months ago

No worries ! Comcast / Xfinity are the same thing. OK so you are in but the settings don't work. I can't advise you on that but I can escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They should be able to help you with that. You should get a reply here in your topic. Good luck !

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zajdw

4 Messages

@EG​ Thanks. If you can escalate that would be wonderful. I asked at a Xfinity store the other day, and the guy there didn't even know the feature existed ):

4 months ago

0

XfinityAldrik

Official Employee

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2.1K Messages

Thank you for reaching out to us @zajdw! Thank you for sharing the steps in our article for setting up parental controls for the internet article @MikeB39A! I really appreciate your troubleshooting assistance @EG!

 

At this time, we will need to take a further look at the account. Could you please send our team a direct message with your full name and full address @zajdw? To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

EG

Expert

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110K Messages

4 months ago

I did eight days ago but it seems to have gotten overlooked... I'll re-escalate it now.

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