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Sunday, February 25th, 2024 8:30 PM

I'm paying for 1200mbps but when i download a game via ethernet its slow

im currently paying for 1200mbps and everything was good at the beginning i had good download speeds but now its gotten worse, i used to get around 600-900 mbps using ethernet on downloads but now it ranges from 0-200mpbs and my ethernet cable is fine i dont know why it got worse

Official Employee

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622 Messages

2 months ago

Hello, @user_2ka6pl thank you for taking the time out of your day to create a post, you have contacted the right place for assistance in regard to your network speed concerns. Working from home myself I rely on my home network performing reliably, I'd be reaching out as well if I was having issues. 

 

If you haven't had a chance to check we do have a great knowledge base here on Xfinity Forums:

https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

 

We also have a great article on website that has inforamtion as well with self-help troubleshooting tips using the great Xfinity App: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. 

 

Please let me know if those are helpful. 

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