ArchGaden's profile

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2 Messages

Saturday, December 17th, 2022 4:04 AM

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I'm getting text messages telling me to update equipment, but there doesn't seem to be a way to do that.

I'm getting text messages telling me I need to update equipment to avoid a service interruption.  The text messages give me a link to the account equipment page with a thing trying to upsell me on a service I don't want or need.  There doesn't seem to be a way to actually just get them to update the equipment I have though.  Worse, the equipment page shows that I'm using a customer provided D-Link DCM202 that I haven't used in many years.  I'm actually using an xfinity provided CISCO DPC3000.  You'd think they'd know that.  I'm not even sure if I need an equipment update.   I see this going one of three ways... either they figure it out here and send me new equipment, or nothing happens and things keep working, or things stop working and I switch to google fiber to avoid the frustration.  Let's see what happens!

Problem Solver

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606 Messages

2 years ago

Thank you for reaching out to us with your account and equipment concerns. Can you send us a direct message.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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