I'm getting single digit mbps in some locations. Xfinity said they would send me a pod, then they said they won't.

I'm subscribing to wifi complete for 800 mbps speed.

The evaluation  says all is good, but in a couple of locations I'm getting only double or even single digit mbps. I have, for example, a screen shot of a speed test showing 6.7 mbps in a location on the second floor that is  only about 20-30 feet away from the Gateway.

In locations close to the Gateway on the same floor or directly above the Gateway I'm getting decent speeds.

So, I chatted with an agent on  June 8th. She said she would escalate to pod department, and then returned and said I will be receiving a pod in about 8 days. After not hearing anything, I contacted support again today, June 18,  and was told I was "misinformed"--that I shouldn't have been offered a pod. Today's agent acknowledged I was promised a pod, but that they were reneging on their promise. The best he could do would be to prioritize a new evaluation, which would take about a week. But only the xfinity eval would be the determiner.

The bottom line is that I am getting less speed and coverage than I am paying for. This xfinity/comcast 30 year subscriber is not at all happy about this situation.