2 Messages
ibone router getting upwards of 80% packet loss
This has been constant for the last week or so.
The as2906-c-3.sanjose.ibone.comcast.net (179.167.57.102) router has been getting upwards of 80% packet loss.
It's affecting my working since I connect to a voip service in Atlanta GA from PA.
The server says "sanjose" in the domain name, but i traced it down to Ashburn, VA which coincides with the previous and next hop also.
Who do contact about this? How do I get this resolved?
BruceW
Gold Problem Solver
•
26.7K Messages
2 years ago
The following hop received and replied to all of the trace packets and the trace program received all the replies, so the "loss" or "delay" at the intermediate hop is likely more apparent than real, and probably not significant. Please see https://www.dslreports.com/faq/14068.
Interpreting trace results is tricky. What appears to be "late" or is reported as "lost" could mean 1) the packet did not reach or was delayed in reaching that hop, or 2) the router at that hop didn't reply or was slow to reply, or 3) the reply from that hop didn't make it back or was delayed in making it back to the trace program.
The fact the hop past than one you are concerned about responded quickly indicates that the router at that address is doing its job: forwarding data packets. That means the router's occasional delay in or failure to respond to trace packets, while annoying, is most likely not actually slowing down data transfer. If it was we'd see high RTT values and/or packet loss in subsequent hops.
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