Visitor
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2 Messages
I upgraded internet including to the xFi Gateway and now internet speeds are now slower than they previously were.
For about a year before now, I had 600 mbps internet speeds with my own personal modem and router. When I did speed tests (over wifi), I'd consistently be in the 400-600 mbps range. Last week, I upgraded to 2000 mbps internet speeds and got Xfinity's xFi gateway because my modem and router are not rated for those kind of speeds, but after getting everything set up I've never seen an internet speed test go above 600. Yesterday while working my video call seemed a little choppy and I ran a speed test and we getting 20 mbps. I understand that over Wifi speeds will be much slower than with an ethernet cable and speeds up "up to" 2000 mbps, but the overall performance seems much less than my previous plan with my own equipment. Should I just downgrade my internet back down to save money?
XfinityRay
Official Employee
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2.7K Messages
2 years ago
Hi there, @user_6a7440. Thanks for upgrading to Gigabit X2! What an awesome speed tier to have! We certainly want that working up to speed and both 600 Mbps and 20 Mbps are outside of what we expect to see. No need to downgrade. We will get to the bottom of this. We have all the needed tools to help. What troubleshooting steps have you tried? Do you know if the rental modem was provisioned with the upgraded speed tier?
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