Visitor
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2 Messages
I switched my Arris SBG6900-AC to bridge mode to use with my new TP-Link Archer A8 router but now can't get IP address from modem?
Hi,
I'm using my own Arris SBG6900-AC modem/router with Xfinity and I had it working as a router but I purchased a TP-Link Archer A8 router because I want to setup "one mesh" network in my house. I followed the following steps for Arris to change to "bridge mode" so it doesn't act as a router but now I'm not able to get an IP to my TP-Link router.
https://arris.secure.force.com/consumers/articles/General_FAQs/SBG6900-AC-v1-5-x-Bridge-Mode-Setup
Within my TP-Link router web interface, I tried to clone the MAC address from my modem and I have WAN connection setup as "Dynamic IP" but I've been reading online that some people have had success changing this to "PPPoE" but then I would need a username/password from Xfinity to use this method.
Is there anything else I can try to get my WAN IP address to get sent to my TP-Link router?
Thank you!
XfinityEmilyB
Official Employee
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2.9K Messages
5 years ago
Welcome to our community forum, @Dali748! I rely on my internet every day for work so I know it's important to have a connection. If you connect directly to the modem via ethernet are you able to connect to the internet? Have you tried factory resetting the modem by holding down the reset button with a pin for 30 seconds and using these instructions to set up bridge mode and see if you can get the new router to work?
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Dali748
Visitor
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2 Messages
5 years ago
Yes, by connecting directly to the modem via ethernet cable with my laptop I'm able to get internet.
I actually finally got this to work, I did a couple more power cycles with the modem and it finally issued the WAN IP to my router.
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