user_miq0ha's profile

Visitor

 • 

4 Messages

08/29/2026 11:34 PM

I still don't have an open NAT type after enabling UPNP

Hello,

I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've looked up online seemed to indicate that making sure UPNP was enabled (which should've already been enabled but for some reason it turns off by itself randomly), making sure I don't have a CGNAT or a Double NAT, and a few other small things means I should have an open NAT, and yet I don't. Is there anything I'm missing here? Do I need a new modem perhaps? I'm on an XB8 and thought about upgrading soon for this reason.

Oldest First
Selected Oldest First

Expert

 • 

120.6K Messages

7 days ago

FWIW, UPnP is a security risk. Manual / individual port forwarding is always preferable. It is disabled by default in the Xfinity-rented gateway devices, and apparently it is deliberately returned to that state when the device reboots / updates.

Visitor

 • 

4 Messages

I'm confused why the option is even there at all then if they are just going to disable it without my consent anyways, I'd heard the return to being disabled was a firmware bug.

The problem with individual port forwarding is that I have to enable that for every individual game that I play, and also have to hope that I can find out which ports I even need to open. UPNP is far more convenient. I've also seen mixed opinions on just how much of a security risk it is so idk.

I guess the only solution then is to just get my own modem and router that won't disable it.

Expert

 • 

120.6K Messages

That's of course your choce but it doesn't change the  fact that it is still  a potential security issue. 

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Official Employee

 • 

3.1K Messages

Thank you for reaching out to our team with that question. @EG is correct about the security aspect of that set up. If you need us to look further into your account, or make any changes on the service and equipment we are happy to assist you from here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

4 Messages

I'm a little confused by this conclusion, since surely if UPNP is a security risk then using port forwarding manually is also a risk too. Either way, it seems like that's the way it is.

I'll do some research on if I should get a seperate third party router. If I do, then I can just put my Xfinity modem into bridge mode correct?

Expert

 • 

120.6K Messages

@user_miq0ha​ wrote;

I'm a little confused by this conclusion, since surely if UPNP is a security risk then using port forwarding manually is also a risk too. Either way, it seems like that's the way it is.

UPNP opens up the entire world. Port forwarding only punches one hole in the firewall. That is far safer, no ?

I'll do some research on if I should get a seperate third party router. If I do, then I can just put my Xfinity modem into bridge mode correct?

Correct.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Expert

 • 

120.6K Messages

5 hours ago

@user_miq0ha 

My pleasure !

forum icon

New to the Community?

Start Here