Fiona4's profile

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1 Message

Sun, Mar 22, 2020 6:00 PM

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I renamed and reset my password

Last night I renamed my home internet now I can't log onto my wifi but I can use an ethernet cord to get internet service. I am not sure if me renaming the system has anything to do with it or if xfinity is having an issue right now. The wait time for customer service is over an hour.

CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

Try re-renaming it? In case you have something wrong
EG

Expert

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91.5K Messages

2 y ago


@Fiona4 wrote:

Last night I renamed my home internet now I can't log onto my wifi but I can use an ethernet cord to get internet service. I am not sure if me renaming the system has anything to do with it or if xfinity is having an issue right now. The wait time for customer service is over an hour.


When you rename it you need to also rename it with every single device that needs to access it.

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