Regular Visitor
•
9 Messages
i pay for over gigabit ethernet over 1 gig speeds, i used to get around 920 to 940 Mbps, now i get 90 Mbps,
called support they said 90 is enough for what i need, fine then refund me all the money for the gig service ive been paying for!
How do i get back to my 900+ i literally have reset everything numerous times, refreshed signals etc, im convinced they just throttle my speed from the get go now and COULD give me more but wont.
do i need to sign up to have a tech come out and tell me everything is fine just so i can get them to turn it back up again?
XfinityJohnG
Official Employee
•
1.6K Messages
4 months ago
Thank you for reaching out to our team here @user_shu89. There are not any times that we would throttle speeds on any account. I would be happy to check on any service issue from here for you. Do you use a Xfinity modem, or do you own your device?
0
0