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user_m43dxl
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Saturday, August 17th, 2024 4:15 PM

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I need to talk to an actual agent

I would love to be able to call and talk to someone real but all I get is the robot. Even after the robot says it can connect me with a live service agent it just sends me a link to talk to the digital version of itself. Overall I just want to know if i can connect my xfi modem without the coax cord, as I have an ethernet cable that i could use to connect it if that would work.

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Updated 

12 days ago

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EG

Expert

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107.1K Messages

3 months ago

No. The modem must be connected to a live coax cable feed from the Comcast system.

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XfinityPaula

Official Employee

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1.2K Messages

3 months ago

Hello @user_m43dxl Thank you so much for reaching out to us for help on our Xfinity Forums! I'm sorry that you have not been able to connect with a live agent by phone. I know automation is fantastic for so many things, but not when you need an answer to a question like this. 

@EG, is correct, the modem would still need to connect to our network through a coaxial cable connection. The ethernet connection is great for your computer or router, but the modem would still need to be on our network via coaxial connection. 

Thanks for your assistance @EG! 

2

user_bqoeww

1 Message

I need help to make payment and help with my phone it's acting up

12 days ago

0

EG

Expert

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107.1K Messages

@user_bqoeww 

Your concern is not home networking help related Please post it in the billing help section here: https://forums.xfinity.com/topics/billing/602d5700e6b3965d18e3a5ac 

For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help. The original poster has not returned. 3-month-old dead thread is now being closed.

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

12 days ago

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EG

Expert

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107.1K Messages

3 months ago

It's my pleasure @XfinityPaula !

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