1 Message
I need to talk to an actual agent
I would love to be able to call and talk to someone real but all I get is the robot. Even after the robot says it can connect me with a live service agent it just sends me a link to talk to the digital version of itself. Overall I just want to know if i can connect my xfi modem without the coax cord, as I have an ethernet cable that i could use to connect it if that would work.
EG
Expert
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106K Messages
1 month ago
No. The modem must be connected to a live coax cable feed from the Comcast system.
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XfinityPaula
Official Employee
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1.1K Messages
1 month ago
Hello @user_m43dxl Thank you so much for reaching out to us for help on our Xfinity Forums! I'm sorry that you have not been able to connect with a live agent by phone. I know automation is fantastic for so many things, but not when you need an answer to a question like this.
@EG, is correct, the modem would still need to connect to our network through a coaxial cable connection. The ethernet connection is great for your computer or router, but the modem would still need to be on our network via coaxial connection.
Thanks for your assistance @EG!
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EG
Expert
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106K Messages
1 month ago
It's my pleasure @XfinityPaula !
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