I need to talk to a human

I MUST!!  You people are not even letting me PAY MY BILL!  Oneline is "404 Bad Gateway" and your phone robot keeps hanging up on me!!  This has been going on for DAYS!!!! All I hear from you is that my account may be shut off, and advice that DOES NOT WORK!!  What am I supposed to DO!???  HELP HELP HELP HELP HELP!!!