i need to talk to a human representative. the phone line did not work. I have called 12 times today and tried various options

@XfinityJohnG​ There is no error message, just failure. Usually it is for a few seconds though sometimes longer

Okay, thank you very much for the information. I would like to take a look at your service and signals from my end. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

@XfinityJohnG​ I've done this

Thanks. I was thrown off by accessbility (not seeing disability)

@user_157b65​

Thanks. I was thrown off by accessbility (not seeing disability)

No worries. This picture is above the topic title;