1 Message
I need to speak with someone
I was supposed to get a phone call 45 minutes ago. It's been almost an hour and a half that my cable has been down. I need a call back at [Edited: "Personal Information"] asap.
1 Message
I was supposed to get a phone call 45 minutes ago. It's been almost an hour and a half that my cable has been down. I need a call back at [Edited: "Personal Information"] asap.
XfinityJosephA
Official Employee
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1.7K Messages
5 months ago
Hello, @user_bz8cgc are you able to confirm if your service is offline or if you are experiencing a service interruption? You can check the status of your service from the Xfinity app, or you can use this link.
https://www.xfinity.com/support/status
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EG
Expert
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109.9K Messages
3 months ago
@user_8gpgf2
Please create a new topic of your own detailing your issue in the Customer Service Help Section here; https://forums.xfinity.com/topics/customer-service/602d5700e6b3965d18e3a5ae
The original poster has not returned. Dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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