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user_199xrk
1st Topic

Visitor

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1 Message

Thursday, May 22nd, 2025 12:24 PM

I need to speak to a real human person please

I need to pause my subscription as I will not be using the wifi for a few months. I am supposed to be charged today but would like to avoid paying $100 unescessarily. I tried the chat bot and called the line 5 times with no luck. I need to speak to a real person who can help me. The AI bots are incredibly ineffective. 

Question

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Updated 

2 days ago

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EG

Expert

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110.5K Messages

2 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBenjaminM

Official Employee

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2.1K Messages

2 days ago

 

user_199xrk Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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