Visitor
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1 Message
I need to reset my admin password on my XB7 modem and I can only use letters and numbers, no special characters.
I need to reset my admin password on my XB7 modem and I can only use letters and numbers, no special characters. When I try to reset the log in password to my Xfinity XB7 modem and use a password that has letters, numbers, and special characters, I get a message saying that the password can only be numbers and letters. Please help.
CCXavier
Official Employee
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695 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110K Messages
2 years ago
@user_3c71d5 @XfinityXavier
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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