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user_gjopv0
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3 Messages

Thursday, July 31st, 2025

I need to connect my TV to internet via LAN

I have internet and want to connect my TV via LAN and it's not working - please help

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17 days ago

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EG

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112.8K Messages

26 days ago

Have you tried using a different Ethernet port on the router ? Are you sure that the Ethernet cable is good ? Are you using the correct setting for the Ethernet input on the TV ?

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user_gjopv0

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3 Messages

Thanks. Looks like the port , settings ( I got them from Xfinity app in  my account) and the cable are correct. I tried to remove it to use a different port but looks like it got jammed.

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26 days ago

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XfinityBenny

Official Employee

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1K Messages

@user_gjopv0 Do you think the cable is stuck in the ethernet port? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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user_gjopv0

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3 Messages

No. I bought a new cable - still the same issue. It's not detecting it. It says it't not connected to the gateway - contact your service provider

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19 days ago

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XfinityThomasD

Official Employee

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1.4K Messages

 

user_gjopv0 What is the make/model for your TV?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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