U

Visitor

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1 Message

Mon, Jul 18, 2022 1:16 AM

I need to connect a device to my 2.4 ghz gateway

I have a new Alexa compatible device but it only works on a 2.4 ghz gateway. I would like assistance separating them so I can connect the third party device please.

Visitor

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1 Message

2 months ago

I am having the same issue with my 2.4 device connecting to the gateway.   My device can connect to ever router in the neighborhood but not my own router?   

XfinityAbbie

Official Employee

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1.2K Messages

@user_dfb98b Hello and thanks for reaching out. Do you have your networks combined into one name? Some devices that only connect with the 2.4 GHz band won't connect if the 2.4 and 5 GHz networks are combined, and you would need to go into your settings to separate the 2 bands.

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EG

Expert

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96.9K Messages

2 months ago

Wonder how the original poster @user_6e804f made out ?.........

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