U

Visitor

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1 Message

Sunday, November 13th, 2022 1:03 AM

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I need to change my ip

I keep getting ddosed, so I need to change my ip, I’ve tried every method but nothing is working, thank you.

Gold Problem Solver

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26.2K Messages

2 years ago

... I need to change my ip ...

Comcast does not provide a way to change your IP address and they won't change it for you.

If you're using your own modem and router or a modem-router gateway, just clone the MAC address.

If you're using a rental Comcast gateway you'd have to:

  • place the device in bridge mode, or
  • swap out the device for another, or
  • replace your rental gateway with customer-owned equipment

A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Visitor

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1 Message

@BruceW​ A few things to mention...

1. Bridge Mode is just going to port the attacker directly to a target system...

2. What Everday user has multiple Xfinity approved modems and routers just lying around...

3. Whether rental or customer owned gateway if the DHCP source (Xfinity) refuses to change your IP it will just be reassigned to the new equipment...

The only way to resolve this issue if for Xfinity to assign a new IP then either setup a vpn at the router or use a vpn from the client, HOWEVER, the second the VPN isn't used even one time the attacker will have the new router IP and begin the DDoS attacks once again.

I am having multiple DDoS attacks caused by an XBox account accessing my IP via XBox chat (Playstation works the same way). Once they establish in-game or XBox comms with you they can use Wireshark to retrieve your router IP address. This can also occur using Discord chat services.

@XfinityCassandra 

A real fix would be allowing the modem to release the IP and renew with a NEW IP address. Somehow all the Xfinity employees with so much education and experience haven't figured this one out?!? Only a customer needing static IPs for server or remote access should have a static ip, and with dynamic dns serivces these days even a statyic ip is not needed.

When will Xfinity learn this lesson OR do they just not care because you have nowhere else to go...

EDIT:

You could use a MAC changer to change the address of the modem, but then your opening a new can of worms...

(edited)

Problem Solver

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1.5K Messages

@user_a65a70​ That's not a fix and and most folks are using isc's version of dhcp.  Nobody is going to re-write code to change the way leases are handled.    You have an xbox and equipment selection problem, with a hostile traffic abuse problem.  Such is the internet.

I wouldn't hold out too much hope for an abuse department at an ISP doing anything about hostile traffic, but I'd still log and report it.  Maybe you can have their internet account canceled if it's a single source.   On a single source or distributed attack, what you can do is block the sources with a firewall, be that an ISP, nation state, cloud provider, CDIR range  or whatever.  Block the world if you want.  The script kid can beat their head all they want on your firewall, it won't matter.   Likely hangs the remote end too.

Build one with a junk PC:  https://docs.netgate.com/pfsense/en/latest/index.html  Adaptive firewalling works too.  Learning curve on your part for that as well.

Official Employee

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3K Messages

We appreciate where you are coming from. You may be able to release and renew your IP address by following the directions in this link: https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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108.3K Messages

@XfinityBillie@user_3c046d 

If one is behind a router or a combo modem / router gateway device, that will only serve to release and renew the private / LAN IP address that the router's built-in DHCP server assigns to the client, not the public  / WAN IP address that the Comcast DHCP server assigns to the modem / connection.

They are looking to get their WAN / public IP address changed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Problem Solver

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502 Messages

2 years ago

Hi @user_3c046d! Thank you for reaching out on the Xfinity Forums for assistance with your IP address. Did the information our awesome user @BruceW provided help?

(edited)

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