Visitor
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1 Message
I need my original plan back
I need help restoring my previous Internet/mobile bundle after a temporary summer upgrade.
Before July 2026, my account had a 300 Mbps Internet plan with the 1.2 TB data allowance and a promotional price of approximately $15/month, together with one Xfinity Mobile line at the bundled $40/month rate.
Because my children were home for summer vacation, I temporarily upgraded to Unlimited Data. I now want to return to my previous arrangement.
I visited an Xfinity store today, and the representative told me that my previous promotion disappeared when I changed to Unlimited Data.
Please review my account history and see whether my previous promotion/bundle can be reinstated, or whether an equivalent existing-customer loyalty/retention offer is available.
I do NOT want to change to a new plan until I know the complete monthly price.
My desired configuration is:
300 Mbps Internet + 1.2 TB data allowance + 1 Xfinity Mobile line, at approximately my previous promotional price.
Please also confirm whether changing back would affect my Xfinity Mobile bundled discount.


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